How a Q&A chatbot transformed information access and enhanced internal knowledge

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A global specialized organization, with a diverse team across multiple regions and fields, faced challenges accessing internal documentation. Implementing a Q&A chatbot streamlined information retrieval, providing fast, accurate, and reliable answers, boosting efficiency and work quality.

200+

PDFs parsed

1 Q&A chatbot deployed

4 in POC phase

93%+

utilization rate by the employees

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Ce que nous avons mis en place

Enjeux

Under-utilized internal documentation
Time-consuming lookup of relevant information
Overwhelmed domain experts
General usage chatbots hallucinate and cannot accurately cite their sources

Notre approche

Assess available data to identify high-potential use cases
Build prototype Q&A chatbots for comprehensive staff testing
Deploy the chatbots seamlessly within the client’s Azure ecosystem

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Résultats

Over 200 documents processed and optimized for Q&A chatbot integration
Q&A chatbot successfully deployed, impacting staff across the organization
Multiple specialized bots (e.g., Freedom of Press, World History) currently in PoC testing phase

Challenge

Our approach

Outcome

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