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Success story
How a Q&A chatbot transformed information access and enhanced internal knowledge
A global specialized organization, with a diverse team across multiple regions and fields, faced challenges accessing internal documentation. Implementing a Q&A chatbot streamlined information retrieval, providing fast, accurate, and reliable answers, boosting efficiency and work quality.
200+
PDFs parsed
1 Q&A chatbot deployed
4 in POC phase
93%+
utilization rate by the employees
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What we did
01
Challenge
- Under-utilized internal documentation
- Time-consuming lookup of relevant information
- Overwhelmed domain experts
- General usage chatbots hallucinate and cannot accurately cite their sources
02
Our approach
- Assess available data to identify high-potential use cases
- Build prototype Q&A chatbots for comprehensive staff testing
- Deploy the chatbots seamlessly within the client’s Azure ecosystem
03
Outcome
- Over 200 documents processed and optimized for Q&A chatbot integration
- Q&A chatbot successfully deployed, impacting staff across the organization
- Multiple specialized bots (e.g., Freedom of Press, World History) currently in PoC testing phase
Challenge
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Outcome
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